FAQ on Renting with Incredible Vacation Homes

Incredible Vacation Homes General FAQs

Q.How close are your vacation homes to Disney World and other area attractions?
A.The main gates of our communities are located just 6 miles from the entrance of Disney World and just a 25-30 minute
drive away is Sea World, Aquatica, Universal Studios, and Islands of Adventure. You will be in the perfect spot for your Incredible family vacation!

Q. How do I place a reservation for one of the Reunion Resort rentals?
A. Once you find the home of your choice, there are two easy-to-follow ways to book your vacation rental with Incredible Vacation Homes You can choose to place the reservation directly online through our secure website 24/7, or simply speak to one of our Incredible Vacation Homes representatives toll-free at 1-833-IVH-VACA (833-484-8222), or 317-552-0007 for calls outside the USA and Canada. We require a 20% deposit upon placing the reservation. If you reserve your rental less than 45 days prior to your arrival, then full payment is due at the time of the booking. Deposits or full balances will be billed to the credit card number provided unless other payment methods are arranged.

Q. How much is the deposit to reserve a home?
A. To reserve a home, we will require 20% of the total rental cost. This amount is non-refundable.

Q. When is the final balance due?
A. The final balance is due 45 days prior to your arrival. This is non-negotiable. Please see our cancelation policy for further details on refunds and the percentage of amounts refunded.

Q. Will I stay in the specific home that I have chosen?
A. 100% Yes! Once you have booked either online or through one of our Incredible team members, the availability calendar will automatically update on our website, as our calendars are always live! This will ensure you always get to stay in the property of your choice! If for some unforeseen reason we are required to move you to another home, we will give you prior notice, as well as ensure that you are relocated to a property with similar specifications to the one you have chosen. If this is not permissible, we will be happy to provide you with a full refund.

Q. How will I receive my confirmation and arrival instructions?
A. All confirmation and arrival instructions will be sent via email immediately after your reservation. To make sure you receive your reservation emails please adjust your spam filter to add the domain BeOurGuestVillas.com to your list of accepted email addresses. You will receive your reservation confirmation email within 24 hours of making your reservation. As soon as you have completed the Rental Agreement, and if full payment has been received, you will then receive your final confirmation email showing the balance is paid on your vacation rental voucher. This will include your arrival instructions and key code to enter your vacation home. If you have not received these emails, and you have adjusted your spam filters, please contact us at 1-855-7-VILLAS

Q.What is my check-in and check-out time?
A.Your home will be available for check-in on your day of arrival at 4:00 PM. Check-out is promptly at 10:00 AM on the day of your departure from your vacation home. Early check-ins or late check-outs can be requested for an additional charge. Prices vary per unit and availability. Early check-ins and late check-outs will always be tentatively booked and confirmed only within 48 hours prior to your arrival. It is the guest’s responsibility to contact Incredible Vacation Homes within that time period to confirm availability and confirm payment of the additional fees.

Q. What is required at check-out?
A. Upon check-out, we kindly ask that you remove all sheets and linens from beds, and used towels from bathrooms, leaving these in the laundry area. Please also empty all trash cans and place all trash in the receptacles outside of the home. Don’t forget to check for all of your belongings and grab a business card for your family and friends as you depart! If you quote your reservation number on a future reservation, you will be rewarded with a 10% loyalty discount (not valid in holidays or peak seasons).

Q. What is Incredible Vacation Homes’ cancelation policy?
A. ALL cancelations must be received in writing, and are subject to the following penalty percentages of the total rental fee:

20% from the initial date of booking up to 45 days prior to the arrival date
50% if less than 45 days prior to the arrival date
75% if less than 30 days prior to the arrival date
100% if less than 15 days prior to the arrival date

We regret that we are unable to waive ANY of the cancelation charges above, whatever the circumstances may be. Please consider purchasing trip insurance to protect against unforeseen cancelations of your Florida vacation.

Q. Does Incredible Vacation Homes require a minimum night stay?
A. Incredible Vacation Homes currently has a 4-night minimum stay policy in effect for all Reunion Resort homes.

Q. What are Incredible Vacation Homes’ office hours?
A. Our regular office hours are 9:00 am – 7:00 pm EST Monday through Friday and 10:00 am – 4:00 pm EST on Saturday. Guests calling to place a reservation, or those with general inquiries outside of office hours are able to leave messages on our voice mail system. The Incredible team will do their best to reply to all voice messages within 24 hours. Please remember reservations can be placed 24/7 on our secure website.

Q. What should we do if we have an issue with the home?
A. During regular business hours you may call the management company toll-free at 1-866-991-3158 and speak directly to one of our Management team members. All issues will be documented and addressed in a timely manner. To ensure your piece of mind, we additionally have a representative on-call 24/7 on our toll-free number, to deal with any emergency situation within your vacation home property.

Q. Are the kitchens in the home fully equipped?
A. All homes are fully equipped with the following: refrigerator, freezer, oven, range, microwave, and dishwasher. Additionally, all of our vacation homes come with a toaster, coffee maker, blender, cookware, dishes, glasses, and utensils.

Q. Are the laundry facilities close by?
A. To complete all of your essential holiday laundry needs, look no further than your own home! Each property comes complete with a full-sized washer and dryer, iron, and ironing board.

Q. What are some of the features of my vacation home?
A. Each Incredible Vacation Home comes complete with wonderful furnishings to help make your holiday memorable and carefree! Other property amenities include FREE local and long-distance calls within the United States (does not include Canada), FREE high-speed wireless internet access, a fully equipped kitchen, Cable TV, DVD player, full-size washer and dryer, iron, ironing board, hairdryer, towels, linens, Pack ‘n’ Play, extra crib (available upon request), Alarm clock, Vacuum, Mop, Broom, complimentary starter soap package, toilet paper, and trash bags.

Q. Do I need to pay for pool heat to have the spa/hot tub heated?
A. Yes, if you would like the spa to be heated you will need to order pool heat with your reservation. A spa or hot tub is not able to be heated on its own. There is no option to only heat the spa since it is using the same water as the pool.

Q. How hot will my pool be if I purchase pool heat?
A. When pool heat is chosen for your home, the pool and spa will be heated to a temperature of around 80-84 degrees Fahrenheit. When the guest then turns on the spa mode, the system will automatically adjust the valves so that the water from the spa is returned back to the spa. This bypasses the pool, and so the spa will be heated up to a temperature of 94-102 Fahrenheit. If left in spa mode, the pool will not receive any heated water, thus leaving it to cool.

Q. Will heated pools cool down overnight?
A. Yes. The pool heaters operate on a timer and are set to come on in the morning and go off in the evening, therefore there will be some cooling off overnight when the air temperature drops. In the coldest winter months heating the pool can be a problem, with the water temperature dropping down overnight. Florida has a high temperate climate but we do get cold fronts coming in from the north that can bring overnight low temperatures in the 30s and 40s. Unfortunately, under these circumstances, there is no way the pool heater will be able to keep the water at 84 degrees. Especially where pool heat is provided via an electrical heat pump, if the outside air drops below 55 degrees Fahrenheit, the heating pump will be unable to operate effectively below this temperature, and failure of such devices is outside of our Company’s control and is regarded as an act of nature. Please note that cold weather does NOT constitute a mechanical failure, and no refunds will be given for problems that are due to cold weather.

Q. What do I need to bring with me on my vacation?
A. We try to provide each guest with the majority of what you need, but there are some items that are not provided in the homes. While bath and hand towels are provided, you may want to bring your own beach towels and washcloths, as these are not always supplied on the property. As mentioned, Incredible Vacation Home provides complimentary starter soap, toilet paper, and trash bags; however, once these items are used, it is the guest’s responsibility to replenish them. In addition, any basic toiletry items such as shampoo, conditioner, body wash, toothpaste, etc., are NOT provided and must be supplied by the guest.

Q. Do you allow Trailers or Oversized Vehicle Parking?
A. Reunion resort does not allow a trailer of any kind into the resort per the resort rules.

Q. Do you allow pets?
A. We are sorry to say that we do not. We have a strict no-pet policy in all of our vacation homes. Those found to be in violation of this policy will be subject to a minimum $500 fee.

Q. Are your vacation homes non-smoking?
A. All homes have a strict non-smoking policy. Guests are permitted however to smoke on the screen-enclosed balcony, or outside of the property. Those found to be in violation of the smoking policy will be subject to a $500 fee.

Q. Do you have a lost and found?
A. Yes! In the event any personal items are left behind in your vacation home we will do our best to locate them. However, the owner and the management company are NOT responsible for any losses. Incredible Vacation Homes via the management company uses PAKMAIL to handle all shipping of left behind items, and the guest will be 100% responsible for shipping costs.

Q. Are the properties cleaned daily?
A. All of our homes undergo a regimented cleaning process prior to and after your stay. However, during your stay, our cleaning crew does not enter your vacation home. Guests are not required to clean the property themselves, however, cleaning supplies such as a vacuum, mop, and broom are provided to cover any mid-stay spills or other such occurrences. At a guest’s request at least 48 hours prior, a mid-stay clean can be arranged for an additional standard cleaning rate fee.

Q. What is a trash and tidy clean?
A. This is a mid-stay tidy that any Guest may choose to add to their reservation. This type of cleaning will include the following: clean all bathrooms, remake all beds with the SAME linens that are already on the bed, clean the kitchen, empty all trash, sweep and mop all tile or wood floor, vacuum all carpeted areas, wash towels and leave in the dryer. Please note this clean does not include additional toilet paper, trash bags, or soap.

Q. What is a full-service clean?
A. This is a mid-stay full-service clean that any Guest may choose to add to their reservation. This type of cleaning will include the following: clean all bathrooms, remake all beds with CLEAN linens, wash and put away all towels, clean kitchen, empty all trash, sweep and mop all tile or wood floor, vacuum all carpeted areas, wash all linens, dry and put away, replacement toilet paper, trash bags, and soap. Please note housekeepers do not open drawers, clean the refrigerator/freezer, touch personal belongings or launder personal items of clothing.

Reunion Resort FAQs

Q. Who is Incredible Vacation Homes in Reunion Resort?
A. Incredible Vacation Homes is an independent property booking company that books only the best of a selection of privately owned vacation rental properties located inside Reunion. Incredible Vacation Homes is not authorized, affiliated with, sponsored by, or related to Reunion Resort & Club of Orlando, GINN-LA, Encore Resorts or its affiliates. We do not control the homeowners association that manages areas such as the Resort landscaping and building, nor do we operate the membership office or any other Resort amenities, such as the pools and restaurants. Therefore many elements of the Resort itself are out of our control. Our management company offices are located a mile outside of Reunion Resort in order to deliver first-class service to our Guests, and their Care Team is inside the Resort 7 days a week.

Q. Is security provided?
A. Reunion Resort provides its own 24-hour on-site security service. From the friendly greeting, you will receive every time you enter and leave the property, to the timely on-site response should any emergency arise, you can rest assured that our friendly and knowledgeable security staff members are available to assist our resort guests at a moment’s notice as needed.

Q. Do you have any activities at the Resort for children?
A. In addition to the supervised activities at Kids Crew, there is a kids interactive play area at the Water Park, the playground at Center Court Ridge and Villas South, and activities at the Hideaway at Seven Eagles Pavilion.

Q. Do you have handicap-accessible units?
A. Yes. Handicap-accessible rooms are available upon request and based on availability.

Q. Can I bring a trailer into the Resort?
A. No. Resort rules do not allow a trailer of any kind into the resort.

Q. Do I have access to all of the amenities in Reunion?
A. While you are staying in Reunion, you and your entire family will be able to use some of Reunion Resort’s amenities such as 9 swimming pools, a children’s activity program, bike hire, boutique spa, on-site restaurants, and bars.

Only if you wish to have access to Reunion’s small water park, tennis courts or golf will you need to be registered as a ‘House Guest’. All guests over the age of two will need to be registered for a pass. Please note some of our properties do not have house guest membership. Therefore, if the property you have reserved has resort membership, then for a fee you can register at least 5 days prior to your arrival in order to use these amenities.

All Reunion property owners with house guest membership have a limited number of days they can appoint to house guests. Therefore, the house guest registration is not valid for your entire stay, but only one specific date you select prior to your arrival. On the day you have selected and registered for you will be able to access the water park, tennis, or golf.

The cost of registration is $25 for up to 8 guests, and this is valid for one day only. Additional guests over the first 8 will incur an additional $5 registration fee per person in addition to the $25. The resort rules require you to register your desired date at least 5 business days before your arrival. If the guest does not give 5 business days notice an additional late fee of $25 by the resort will apply. All registration fees above will also be taxed.

Once you have paid for registration and chosen your date, guests will be able to use the water park for your chosen day only for a fee of $18 each for adults and $12 each for children. This amount is payable at the water park entrance the day you go. The water park is open 7 days a week from 10:00 am to 6:00 pm (weather permitting).

To play tennis there is a $20 court fee. Once you have your house guest registration in place, please call the resort tennis pro shop at 407-662-1630 to confirm the price and reserve a court.

To play golf there is an additional green fee of $100 during low season (Jun-Dec) or $160 during peak season (Jan-May). Prices are subject to change so please call the resort golf pro shop at 407-396-3199 for current rates. Golf tee times can be reserved up to two weeks in advance.

Please remember if you do not submit your dates 5 days prior to your arrival, we will not be able to register you. Once registered, your dates cannot be changed, credited or reissued even if the water park is closed or you choose not to collect or use your passes.

Q. Are there restaurants and shopping near the accommodations?
A. Yes, there are a choice of 6 different restaurants and bars on the property, as well as a resort gift shop, golf pro shop, and tennis pro shop.